Shipping policy

 Last updated: August 17, 2025

 

At SISTR, we want your shopping experience to be smooth, clear, and worry-free. Below you’ll find everything you need to know about our shipping process, delivery timelines, and what to expect after placing your order.

Where We Ship

 

We currently ship within the United States and are preparing to expand to Canada and select international destinations soon.

 

If your region isn’t supported yet, stay tuned—we’re growing!

Order Processing Times

 

Like most companies, every order is completed in 2 steps - (Process and Delivery). Orders are processed within 2–5 business days after your order is placed.

  • You will receive a shipping confirmation email with tracking info once your order is on its way.
  • Orders placed on weekends or holidays will be processed the next business day.

Delivery Times

 

Please note: Our products are often fulfilled by global suppliers, including partners in international regions.

 

Standard delivery times vary by destination:

Location

Estimated Delivery

United States

7–25 business days

U.S. Territories

10–30 business days

Future regions (e.g., Canada, Caribbean )

TBD

Delays may occur due to customs processing, carrier issues, or high demand.

Customs, Duties & Taxes (For Future International Orders)

 

International orders may be subject to import duties, taxes, or customs fees imposed by your country.

 

These fees are:

  • Not included in the product or shipping price
  • The responsibility of the customer
  • Determined by your local customs office

 

We are not responsible for customs delays or additional charges upon delivery.

Tracking Your Order

 

Once your order ships, you will receive an email with a tracking number.

 

You can track your package using:

  • The link in your shipping confirmation email
  • Our Track Your Order page

Missing or Delayed Packages

 

If your tracking number shows “delivered” but you haven’t received the package:

  1. Check with neighbors or your building’s front desk
  2. Wait 48 hours (sometimes tracking updates early)
  3. Contact your local post office or carrier

 

Still no package? Reach out to us at: admin@sistr.shop and we’ll investigate.

 

Please report non-delivery within 30 calendar days of your shipping confirmation so we can assist.

Returned to Sender or Incorrect Address

 

If a package is returned due to an incorrect or incomplete address:

  • We’ll contact you to confirm the address
  • You may be responsible for re-shipping fees

 

Make sure your shipping info is correct before checking out.

Returns & Prepaid Shipping Labels

 

For approved returns:

  • We’ll email you a prepaid return label
  • You’ll also receive instructions on how and where to send your return

 

Returns must be sent using the label we provide—do not return to the original sender address on the package.

 

Questions?

 

Need help with your order or have a shipping concern?

 

Email us anytime at: admin@sistr.shop