Frequently Asked Questions (FAQ)

When will my order ship after processing?

Most orders are processed within 2–5 business days. Once your order is shipped, you’ll receive a confirmation email with tracking info.

How long does shipping take?

Because we work with global suppliers, delivery may take:

U.S. orders: 7–25 business days
U.S. Territories: 10–30 business days

We’re expanding to international shipping soon!

How can I track my order?

You’ll receive tracking information via email once your order ships.

Can I return an item?

Yes, we accept returns within 15 days of delivery for unused, unworn items with tags attached. Returns must be pre-approved.

Check our Refund & Return Policy for full details.

Will I get a refund?

We issue store credit for most approved returns. Full refunds are only offered for:

Items that are damaged or incorrect
Items never delivered after 30 calendar days

What if my item arrives damaged or incorrect?

Please email us within 5 days of delivery with:

A brief description of the issue
Clear photos of the item and packaging

We’ll resolve it with a replacement, credit, or refund.

What items are non-returnable?

We do not accept returns on:

Final sale and clearance items
Gift cards
Beauty/personal care items
Custom or personalized items

How do I know if the item will fit?

At SISTR, we carry pieces from a variety of global suppliers, so sizing may differ from standard U.S. sizing. In some cases, specific measurements or size charts may not be available. If so, we’ll do our best to provide fit notes in the product description (e.g., “runs small” or “relaxed fit”).

Because of the variety of fit profiles, styles, and materials used:

Items may run smaller or larger than expected
Sizing may vary between products
Some styles are designed to have a looser or tailored fit by design

If you’re unsure, we suggest sizing up or choosing pieces with adjustable features like stretch fabric or drawstrings. You can also contact us at admin@sistr.shop if you’d like help choosing a size.

What about materials and quality?

We carefully select our inventory based on style and value, but because items are sometimes fulfilled by third-party partners, there may be small differences in:

Material weight, thickness, or stretch
Color (due to screen differences)
Stitching or hardware

These variations are normal and not considered defects.

What about hats and accessories?

Most accessories are one-size-fits-most, unless specified. Review any measurements provided, and feel free to email us with questions before ordering.

Final Fit Disclaimer

We want you to love your purchase, but we cannot guarantee how an item will fit or feel on every customer. Preferences and body types vary.

We do not offer refunds for items that don’t match individual preferences for fit, style, or material, unless an item is damaged, incorrect, or not delivered.

Please review our Refund Policy for full details.

Can I cancel my order?

If your order hasn’t shipped yet, we’ll do our best to cancel it. Email us at admin@sistr.shop as soon as possible.

Where do I send returns?

After approval, we’ll email you a prepaid return label.

Please do not return items to the address on the original package.

Is my personal information safe?

Yes — we use encrypted checkout and follow strict data privacy practices. See our Privacy Policy for more details.