Refund policy

Last Updated: August 17, 2025

At SISTR, we want you to feel good in what you wear and confident in how you shop. While we strive to ensure every order arrives exactly as expected, we understand that sometimes things don’t work out.

Return Window

You have 15 days from the delivery date to request a return.

Eligibility

To be eligible for a return:

Items must be unused, unworn, with tags attached and in original packaging
A valid proof of purchase is required (email receipt or order number)
Returns must be pre-approved by our support team before shipping

Unapproved returns will not be accepted or processed.

Refund Method

Unless the item is damaged, defective, or not received, refunds are issued as store credit only.

We issue full refunds to the original payment method only when:

The item arrived damaged, defective, or incorrect
The order was never delivered after 30 calendar days, and tracking confirms non-delivery

Damaged or Incorrect Items

Please report any damaged, defective, or incorrect items within 5 days of delivery.

Include:

A brief description of the issue
Clear photos of the item and packaging

We’ll review the issue and offer either a replacement, store credit, or refund.

Items That Cannot Be Returned:

Final sale or clearance items
Gift cards
Beauty or personal care products
Customized or personalized items

Return Shipping

Unless the return is due to damage, defect, or our error, return shipping costs are the responsibility of the customer.

Once approved, we will provide:

A prepaid return shipping label
Instructions on how to return the item

Returns must be sent using the label we provide.

Do not send returns to the address printed on the original package.

EU Customers – 14-Day Cooling Off Period

If your order was delivered in the EU, you may cancel or return your order within 14 days, for any reason. Items must be unused and in original packaging.

Need Help?

Email us at admin@sistr.shop with your order number and details.